Shipping policy
SHIPPING
Here are our estimated shipping delivery times:
USA: 5 Â- 8 business days
Canada: 6Â -12 business days
World: 10 -Â 20 business days
Your order will be sent out on average within 3 days of ordering.
INTERNATIONAL SHIPPING
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
ORDER NEVER ARRIVED
If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost.
If the shipping address was correct, get in touch with us at support@inspiresafety.com making sure you quote your order number. We'll see what can be done.
If the carrier tracking indicates that the order was delivered, but it was not received, it is the customer's responsibility to file any claim with the carrier for a lost shipment. We will do what we can to help you track down your missing order, but Inspire Safety cannot be held liable for delivery company errors.
RETURNS
Damaged items: The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch within a week's time! You'll need to provide photos of the damage and a confirmation of your order by sending an email to support@inspiresafety.com.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@inspiresafety.com and include photos of the product, any damage, and why you are requesting the exchange.